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Questions

The questions people actually ask

Specifics, limits and billing, all in one place and stated plainly - jump straight to the group you need.

The product

What kind of site can I build here?

Most of what people mean by a website: a portfolio, a brochure site, documentation, landing pages, a menu, an event, a résumé. Start from one of the templates and edit it in your browser, or bring your own HTML, CSS, JavaScript, images and fonts and publish those instead. Contact forms, bookings and a shop are Lemonade Apps you switch on per site, each with its own plans on the pricing page. What we don't run on your behalf is your own backend - PHP, Node processes, databases and scheduled jobs live somewhere else.

How fast does a deploy actually go live?

A few seconds. A straightforward upload is live, padlock and all, well before you've switched back to your browser tab.

How do I get my site published?

Whichever way matches how you already work. Press publish in the editor; connect a Git repository so every push republishes the site; drag a zip into the browser; run npx lemonade-host deploy from the CLI; or connect the MCP server so an AI assistant can publish on your behalf. They all land in exactly the same place, and you can switch between them whenever you like.

What does 99% uptime actually mean?

It's our uptime target, and we watch it around the clock. We'd rather publish a number we can hold to than claim one we can't.

Limits

What are the storage and traffic limits, per site?

1 GB of storage and 250 GB of traffic a month. They exist to keep the service healthy at this price, and almost no real site - a portfolio, a set of docs, a landing page - ever gets close to either number.

What happens if I go over 250 GB of traffic?

We email you before you get there. Nothing switches off without warning and there's no automatic overage charge - if a site regularly needs more, we'll talk about moving it up rather than sending you a surprise bill.

Are there limits on file size or file count?

Yes: 25 MB for a single file, and a generous file count per site. Both cover the overwhelming majority of real sites without anyone ever running into them.

Is there a limit on how often I can deploy?

There is a generous daily limit per site - far more than anyone triggers by hand. A burst of pushes publishes in order rather than failing.

Domains

Can I use my own domain?

Yes, for an extra 99¢ a month on a yearly plan ($1.98 a month all-in); paying month to month costs a little more. That covers the SSL certificate and its renewals, plus step-by-step DNS instructions that work for both the apex domain and www. Want more names on the same site? Domain Plus adds up to 10 more. Every site also gets a free subdomain, with SSL, at no extra cost.

Do you sell domains?

Yes. Search for the name you want on our domains page. We register it in your name, connect it to your site and switch on the padlock, and free email forwarding comes with it. You can also bring a domain you already own.

Do I own the domain?

Yes. A domain bought here is registered in your name, not ours. It is yours to keep, and you can move it to another provider whenever you like.

Can I move a domain somewhere else later?

Yes. Open the domain in your account, turn the transfer lock off and ask for the transfer code. A newly registered domain usually cannot move for its first 60 days. The transfer lock, explained.

How does free email forwarding work?

Pick an address on your domain, like [email protected], and tell us where it should go. Mail sent to it lands in the inbox you already use. It is free on every domain you buy here. Need more addresses? Add Forwarding Plus anytime from your domain's Email page. Want real mailboxes instead? Lemonade Mail works on domains bought here and on domains registered elsewhere, no website needed.

Can I buy more than one year at once?

Yes. You can register a domain for up to ten years in one payment. The price you pay is shown in your cart before you pay.

What does domain privacy hide?

With privacy on, a public lookup of your domain shows a privacy service instead of your name, address and phone number. Mail for the owner still reaches you. Why domain privacy matters.

What happens if a domain expires?

We email you before it does, and domains renew themselves by default. If a renewal fails there is a short grace period to fix it. What happens when a domain expires.

Can I remove or swap a custom domain later?

Any time, from the same panel you added it in. Detach one domain and attach another whenever you like - there's no fee for changing your mind and nothing to wait out.

Billing

Is there a free plan?

Publishing starts at 99¢ a month, which is how we keep the price this low for everyone. If a paid plan ever ends, your site stays online at its free address with Lemonade Host branding, so nothing you built disappears.

How do I cancel?

There's a cancel button in your account and it works immediately - no email, no chat, and any offer we show is one click to skip. If it's a new site's first payment and you're inside 30 days, you can get a refund from your Billing page as well.

How does billing work with several sites?

One subscription, one invoice, one line per site. Each site is 99¢ a month, so ten sites is about $9.90 a month rather than ten separate plans. Add a site and a line appears on the next invoice; remove one and its line drops off at the end of the term you already paid for. More detail on the pricing page.

What does the 30-day guarantee cover?

A new site's first payment, on any interval. Press Get a refund on your Billing page within 30 days of paying - no reason required, no offer to make you reconsider. You can take it back to your card or as account credit.

What happens when my plan renews?

Renewals are billed at the price shown at checkout, on the interval you picked, yearly or monthly. There's no introductory rate that jumps later. If we ever change a price, it can only take effect at a renewal, and we will always tell you in advance before it does.

The company

How do I get started?

Sign in with your email - we send you a link, no password. Pick a template or bring your own site, and you only pay when you publish.

Why choose Lemonade Host?

Everything the big platforms sell, in one account: an easy editor, fast hosting on a global network, SSL, daily backups, domains and apps that grow with your business. All from 99¢ a month per site.

Who builds Lemonade Host?

A team of systems architects, engineers and UI designers who build every part of the platform: the editor, fast hosting on a global network, domains and apps that grow with your business. Everything the big platforms sell, in one account, from 99¢ a month per site. More of the story is on the about page.

Still stuck? The contact page reaches a person, not a ticket queue - send your question there and it gets read.

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