Legal
Effective date: October 14, 2026 · Version 2026-10-27.1
This Refund and Cancellation Policy explains the 30-day guarantee on the first base-hosting payment for a newly created Site, the difference between cancellation and deletion, and how billing errors and disputes are handled. It is incorporated into the Terms of Service. If this Policy conflicts with a nonwaivable refund or cancellation right under applicable law, that law controls to the extent of the conflict.
The first successful base-hosting payment for each newly created Site is covered by a 30-day money-back guarantee. A qualifying customer does not need to provide a reason. To qualify, the request must be submitted using the Get a refund option on the Billing page or reach [email protected] within 30 calendar days after the first successful base-hosting payment for that Site; the request must be submitted from, or verified through, the account that paid for the Site; the Site must not be a reactivation, replacement, transfer, continuation, or substantially identical recreation of a Site previously refunded under the guarantee; and the account must not be using duplicate accounts, repeated signups, deletions, transfers, payment methods, or other techniques to reset or abuse the guarantee.
For an annual first payment, the eligible amount is the first annual base-hosting fee. For a quarterly first payment, it is the first quarterly base-hosting fee. For a monthly first payment, it is the first monthly base-hosting fee. A promotion that reduces the first payment to zero does not create a cash refund, but the customer may cancel before the first paid charge. If checkout expressly provides different or additional refund terms for an offer, those clear offer-specific terms control.
Unless required by law or expressly stated at checkout, the guarantee does not automatically cover a renewal; a second or later billing period for the same Site; a reactivated Site; a Site deleted and recreated to obtain another guarantee period; a transferred, renamed, or substantially identical version of a previously hosted Site; a custom-domain connection fee; a backup, protection, commerce, booking, or other add-on; taxes, government charges, currency-conversion amounts, bank fees, or processor fees; a charge already refunded, reversed, or disputed through a bank or card network; services under a separate written agreement; or a payment made more than 30 days before the request. An add-on expressly sold with its own refund terms is governed by those terms.
App Subscriptions. Native App subscriptions are billed separately from Site hosting. Where expressly stated at checkout, the first payment for an eligible paid App on a particular Site is covered by Lemonade Host's 30-day money-back guarantee. Unless otherwise stated at checkout, the guarantee does not apply to renewals, re-purchases, reactivations, or subsequent purchases of the same App for the same Site. Cancellation stops future renewal charges but does not by itself create a right to a refund.
Eligible refund requests may be submitted using the Get a refund option on the Billing page or by emailing [email protected]. We may require reasonable authentication or account verification before processing a request. If you email, write from the account email and identify the account, Site, payment or invoice, and whether you want only renewal stopped or also want the Site deleted immediately. Do not email a full card number, security code, password, private key, or raw access token.
A request is considered received when it reaches our designated support system, not merely when it is sent from a device. If the deadline is close, retain a copy and delivery record. We will apply a deadline fairly when a temporary service or email issue that we control prevented a timely request from reaching the system.
Stopping renewal prevents future recurring charges. It does not, by itself, refund an amount already paid. Unless you choose immediate deletion, a canceled Site may remain available through the paid term and then be disabled. There is no automatic prorated refund or unused-time credit when you cancel during a monthly, quarterly, annual, or other prepaid term.
If the first payment remains within the 30-day guarantee, request the refund using the Get a refund option on the Billing page or by emailing [email protected]. A cancellation control may offer a refund option for convenience, but pressing "Stop renewal" alone is not a refund request unless the interface expressly states that both actions will occur.
You may separately choose immediate deletion. Immediate deletion takes the public Site offline and may make files, configurations, deployment history, Visitor Data, and backups unavailable. Download or retain your own copy first. A refund does not guarantee restoration or preservation of deleted content. If a 30-day recovery window is available, it is an operational convenience rather than a warranty that every item can be restored.
Renewal payments are generally nonrefundable. We do not promise a separate reminder before every ordinary monthly or quarterly charge. We will provide annual reminders, notices before annual renewals, notices before long promotional periods end, fee-change notices, and other notices required by applicable law. If we fail to provide a legally required notice and that failure creates a refund or other remedy, we will provide the remedy required by law.
You are responsible for canceling before the renewal if you do not want the next term. A cancellation submitted after a renewal charge ordinarily applies to the following renewal, subject to the 30-day guarantee if the charge is the Site's first eligible payment, verified billing error correction, and nonwaivable law.
A recurring price increase will not be imposed during a prepaid term. It may apply at a future renewal after legally required notice. If you do not accept the changed price, cancel before the affected renewal. A charge at a properly disclosed renewal price is not automatically refundable merely because the prior term had a lower price. No permanent grandfathering applies unless a written offer expressly promises it.
The 99 percent availability figure is a nonbinding operational objective, not a service-level agreement or guarantee. An outage, degraded performance, maintenance event, failed deployment, third-party interruption, DNS issue, certificate problem, or failure to meet the objective does not automatically create a refund, extension, prorated payment, or credit. We may provide a discretionary courtesy adjustment, but are not obligated to do so, and one courtesy action does not create a future entitlement.
Suspension or termination for violating the Terms, Acceptable Use Policy, law, security rules, payment obligations, or third-party rights does not automatically create a refund. To the extent permitted by law, we may deny the voluntary guarantee where the account or Site was used for fraud, phishing, malware, unlawful activity, attacks, evasion, repeated refund abuse, chargeback abuse, or another material violation. This does not eliminate a refund right that law makes nonwaivable and does not permit us to retain a verified duplicate or unauthorized charge.
If we charge the wrong amount, charge twice for the same item, continue billing after a properly completed cancellation, or make another verified billing error, contact support promptly. We will investigate and correct confirmed errors. Correction may take the form of a refund, reversal, invoice adjustment, or another appropriate method. Correcting an error is separate from the voluntary 30-day guarantee.
For a request that qualifies under an applicable 30-day money-back guarantee, the customer may choose either a refund to the original payment method or an equal amount of Lemonade Host account credit. Refunds to the original payment method are typically received within 5 to 10 business days after processing, although actual timing depends on the payment provider and financial institution. Account credit is non-transferable, has no cash value except where required by law, does not expire while the account remains open, and may be used toward eligible Lemonade Host hosting and native App charges. Renewal charges and other payments outside an applicable money-back guarantee remain non-refundable except where Lemonade Host issues a refund or credit in its discretion or applicable law requires otherwise.
Unless the customer chooses account credit as described above, approved refunds are ordinarily sent to the original payment method through the payment processor. We generally will not refund to a different person, card, bank account, wallet, or payment method. We may mark a refund as processed before it appears on a statement. Bank, network, currency, and processor timing is outside our control, and we do not guarantee when a financial institution will make funds available.
We are not responsible for currency-conversion differences, foreign transaction fees, bank charges, interest, overdraft fees, or other third-party amounts. Where law requires reimbursement of a particular fee or consequential amount, that law controls.
Contact support before filing a chargeback so we can investigate and, where appropriate, issue a refund. We reserve the right to respond to, contest, or provide evidence concerning a fraudulent, abusive, duplicate, inaccurate, or otherwise improper dispute. We may suspend affected Sites or the account while a chargeback is pending and may require payment of a reversed balance, processor fee, or other lawful amount before restoring Service. A chargeback does not create a right to retain paid Service or Customer Content without payment, and we may preserve records needed to respond.
Domain registrations and renewals. If a domain registration fails and no registration is created, Lemonade Host will refund the amount charged for that failed registration. Once a domain has been successfully registered or renewed, the registration or renewal charge is non-refundable except where applicable law requires otherwise. The Lemonade Host 30-day hosting or App money-back guarantees do not apply to domain registrations or renewals unless a specific offer expressly states otherwise.
Annual domain add-ons. Eligible annual domain add-ons, including annual privacy, protection, or annual email plans where offered, may be refunded if a refund request is submitted within seven (7) calendar days after the applicable purchase or renewal, unless different terms were expressly disclosed for the add-on or applicable law requires otherwise.
Monthly domain add-ons. Monthly Domain Service add-ons are non-refundable after the monthly charge is processed. Canceling stops future renewal charges and leaves the add-on available through the current paid period unless the service is terminated earlier for cause or the feature operates differently by its nature.
Email services. Renewal, late payment, suspension, cancellation, and deletion of Lemonade Mail mailboxes and Forwarding Plus are described in the Email services section of the Terms of Service.
Statutory rights. Nothing in this Policy limits a non-waivable refund, cancellation, or withdrawal right under applicable law. Where applicable law permits a statutory withdrawal right to end after a service has been fully performed at the consumer's request and with the legally required consent or acknowledgment, Lemonade Host may rely on that exception.
We may issue a refund outside this Policy in our discretion. A discretionary refund does not admit fault or liability, change this Policy, create a precedent, or promise the same result for another customer or payment. It may be conditioned on cancellation, deletion, settlement of the matter, or another reasonable term.
If Lemonade Host permanently discontinues a prepaid Site for convenience and not because of a customer breach, our exclusive payment remedy may be a prorated refund of the unused base-hosting fee, less discounts, taxes, chargebacks, credits, and amounts owed. This does not apply to temporary outages, maintenance, feature changes, migrations, fair-use enforcement, security measures, suspension, or termination for cause.
Refund, cancellation, and billing questions may be sent to [email protected].
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