Legal
Effective date: October 27, 2026 · Version 2026-10-27.1
About this version: it adds terms for custom-domain add-ons (Section 7), what happens when a paid term ends without renewal (a Site may stay online at its included address and custom domains stop directing to it), email services on domains registered elsewhere and without a Site, and branded webmail (Section 14). This version takes effect on October 27, 2026.
These Terms of Service govern access to and use of Lemonade Host. They are intended to allocate responsibility in a commercially reasonable manner for a low-cost, self-service hosting platform. Please read them carefully because they include automatic-renewal terms, warranty disclaimers, limitations of liability, rules concerning customer content and automated deployment tools, and provisions governing disputes.
These Terms of Service (the "Terms") are a binding agreement between the person or organization using the Service ("you" or "Customer") and Analytix Media LLC, doing business as Lemonade Host, which currently operates the Lemonade Host product and brand (the "Operator," "Lemonade Host," "we," "us," or "our"). If the Lemonade Host business is later transferred to an affiliate, purchaser, or successor, the successor identified in a properly updated version of these Terms may become the Operator as described below. You accept these Terms when you create an account, check an acceptance box, purchase or renew a Site or add-on, use a paid feature, deploy Customer Content, or otherwise use the Service after being presented with these Terms. If you do not agree, do not use the Service.
The Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy, Customer Data Processing Terms, the plan and order details shown at checkout, and any feature-specific terms expressly presented to you are incorporated into these Terms. If an order-specific disclosure directly conflicts with these Terms regarding the price, quantity, billing interval, promotion, or features purchased in that order, the clear order-specific disclosure controls for that transaction. The Privacy Policy is a notice of our data practices and is incorporated only to the extent a law or an express provision makes it contractual.
"Service" means lemonadehost.com, the Lemonade Host dashboard and hosting platform, static-site delivery, Apps, APIs, command-line tools, Git integrations, the MCP server, optional add-ons, support features, and related services we make available. "Site" means each separately billed website, project, or property hosted through the Service. "Customer Content" means files, code, text, images, media, configurations, domains, prompts, instructions, records, form submissions, booking information, commerce information, and other material that you or anyone acting for you submits to, stores on, transmits through, or deploys using the Service. "Visitor Data" means personal information or other data submitted by or about a visitor to a Site through a managed feature. "Authorized Agent" means any person, employee, contractor, client, integration, script, automated system, artificial-intelligence tool, coding assistant, or other agent that you authorize or enable to access or use your account, a Site, a repository connection, an API, an MCP token, or another credential.
"App" means any optional native application, feature, add-on, upgrade, tool, integration, or other functionality offered by Lemonade Host for use with a Site, whether available now or introduced in the future. Apps may be free or paid and may have separate pricing, billing intervals, renewal dates, usage limits, feature terms, or other conditions presented at checkout or when the App is activated. Those App-specific terms are incorporated into the Terms of Service.
You must be at least eighteen years old and legally capable of entering a binding contract. If you use the Service for a company, client, organization, or other person, you represent that you have authority to bind that person, and references to "you" include that person. If you do not have that authority, you remain responsible for activity you initiate and for obligations associated with the account to the extent permitted by law. You may not use the Service if applicable law prohibits you from doing so, if you are subject to trade sanctions or restricted-party rules that prohibit the transaction, or if we previously terminated your account for material abuse and have not authorized a new account.
The Service is operated from the United States and is presently designed primarily for United States customers. We may accept, reject, restrict, or discontinue accounts in any country or jurisdiction. Availability of a signup page or access from a location does not represent that the Service satisfies every local legal, regulatory, tax, data-residency, consumer, accessibility, or industry-specific requirement. You are responsible for determining whether your use and your Site are lawful where you operate and where your visitors are located.
The base Service is budget hosting designed primarily to store and serve static website files, including HTML, CSS, client-side JavaScript, images, fonts, and similar browser-readable assets. It is not a general-purpose compute platform and does not run customer-supplied server processes, databases, cron jobs, containers, virtual machines, or other server-side code unless a specific managed feature expressly permits a limited function. Apps and other managed features may receive, store, and process structured information on Lemonade Host systems, but their availability does not convert the base Service into unrestricted server hosting.
We may add, remove, modify, replace, limit, suspend, or discontinue features, deployment methods, integrations, formats, or technical dependencies. We do not promise that a particular browser, operating system, repository provider, command, API version, AI assistant, template, domain configuration, certificate authority, or third-party tool will remain compatible. Material discontinuation of a paid feature will be handled as described in these Terms and applicable law, but ordinary improvements, substitutions, security controls, deprecations, and changes within the general purpose of the Service do not create a refund right unless the Refund and Cancellation Policy or nonwaivable law says otherwise.
You must provide accurate, current, and complete account information and maintain access to the email address associated with the account. Authentication may use magic links, one-time codes, passkeys, passwords, GitHub or other OAuth providers, or other methods we make available. Authentication methods may change, and an outage or policy change at a third-party identity provider may temporarily affect access.
You are responsible for protecting your email account, devices, sessions, credentials, login links, tokens, recovery methods, repositories, connected services, and Authorized Agents; limiting access to people and systems you trust; promptly revoking access that is no longer needed; reviewing account, billing, deployment, and integration activity; and notifying [email protected] promptly if you suspect compromise or unauthorized use. We may reasonably rely on instructions that appear to come from your account or an Authorized Agent. We may require additional authentication, block an action, revoke a credential, or suspend access when we reasonably suspect fraud, compromise, abuse, payment risk, or an ownership dispute, but we do not undertake a duty to detect every unauthorized action.
Except to the extent an incident results from our failure to enforce a technical permission boundary that we expressly represented the Service would enforce, you are responsible for activity performed through credentials, sessions, repositories, integrations, tokens, and Authorized Agents that you authorized, failed to protect, or failed to revoke. This allocation does not excuse us from obligations imposed by nonwaivable law and does not expand any warranty or remedy beyond what these Terms expressly provide.
The Service may support GitHub or other repository connections, APIs, command-line tools, MCP tokens, and customer-selected AI or automation tools. A repository connection may require installation identifiers, webhook verification material, repository metadata, and retrievable credentials or short-lived access tokens. We do not request your repository password. You may revoke a connection through available Lemonade Host or third-party controls, but revocation does not reverse a deployment already completed.
API and MCP credentials are scoped access mechanisms. You must select the narrowest practical scope, protect the raw credential, avoid placing it in public code or prompts, and revoke it when it is no longer needed or may have been exposed. An external AI assistant, coding agent, editor, script, or automation provider is selected and controlled by you and is governed by its own terms and privacy practices. It does not become our subprocessor merely because you direct it to connect to Lemonade Host.
You are responsible for deployments and actions performed by Authorized Agents within the access you grant. Lemonade Host is not responsible for an Authorized Agent misunderstanding instructions, publishing incorrect or unlawful material, overwriting files, exposing secrets, introducing vulnerabilities, consuming resources, or otherwise acting contrary to your intent. We remain responsible for configuring our own permission system so that a credential does not access billing, an unrelated Site, or another function outside the scope we expressly represent that credential can reach. You must review generated code and deployment results, maintain independent copies, and monitor activity rather than treating an automated tool as an infallible operator.
Billing is generally per Site. An account may contain multiple Sites, and each Site may be a separate paid line item even when multiple Sites appear on one invoice or share a billing date. Plans and add-ons may include storage, bandwidth, domains, certificates, deployments, managed data features, backups, support, or other features shown on the pricing page, dashboard, or checkout. The exact plan, quantity, term, price, currency, discount, tax, and recurring amount shown at final checkout control the purchase.
Custom domains connected to a Site are recurring add-ons billed with that Site's plan at the price shown and accepted for its billing interval. Additional domains on the same Site may be offered as a bundled add-on covering up to the number of domains stated for that add-on.
Resource allowances are subject to the Acceptable Use Policy and operational controls. Unless you affirmatively agree to an overage or upgrade, exceeding an allowance does not create an automatic overage charge. We may instead notify you, rate-limit or restrict traffic or deployments, disable a feature, require a plan change, suspend the affected Site, or decline renewal. We may act immediately when traffic, files, code, or activity threatens security, service stability, third parties, upstream providers, or other customers.
Prices are those displayed on the pricing page and at checkout when you purchase. We may offer monthly, quarterly, annual, or other billing intervals. Fees are due in advance and are nonrefundable except as stated in the Refund and Cancellation Policy or required by law. You authorize us and our payment processor to charge the payment method associated with your account for the initial purchase, recurring renewals, taxes, and other amounts you expressly approve.
You are responsible for applicable sales, use, value-added, goods-and-services, withholding, and similar transaction taxes, excluding taxes based on our net income. We may calculate and collect taxes where required. Tax rates, exchange rates, payment-provider charges, bank fees, and government assessments may change independently of our plan prices. We may correct an obvious pricing, description, quantity, or billing error. If a correction would materially increase a charge you already authorized, we will seek new consent or cancel and refund the affected transaction rather than silently impose the increase.
Customer Payments and Platform Fees. If you use the Service to accept payments through a connected third-party payment account, you are the seller or merchant for the underlying transaction. Lemonade Host provides platform technology and is not the seller, merchant of record, payment processor, escrow provider, or party to the underlying transaction unless we expressly state otherwise. You are responsible for your products and services, pricing, taxes, licenses, fulfillment, customer communications, refunds, cancellations, returns, disputes, chargebacks, and compliance with applicable law. Lemonade Host may deduct a platform fee at the rate disclosed before you enable or use the applicable payment feature. Payment-provider processing fees are separate. Unless we state otherwise, the Lemonade Host platform fee is refunded when the underlying transaction is successfully refunded, but is not automatically refunded because of a dispute, chargeback, reversal, or other payment loss.
We may change platform-fee rates prospectively after providing any notice required by applicable law or otherwise stated in the notice. A changed rate applies only to transactions processed on or after the stated effective date.
Each paid Site and recurring add-on renews automatically at the interval selected at checkout until you cancel it. Before confirming payment, checkout will disclose the recurring nature of the transaction, the amount or method for determining the amount, the billing frequency, the next charge date, and how to cancel. By separately checking the recurring-charge authorization and completing checkout, you expressly authorize the initial and recurring charges described in the order summary.
After a charge is completed, we will provide a durable acknowledgment, ordinarily by email and account record, that includes the material renewal terms, cancellation policy, direct cancellation method, and contact information. We will preserve verification of recurring-billing consent for the period required by law. We will send annual reminders and notices before annual renewals, long promotional periods expire, material fee changes take effect, and in other circumstances required by law. We do not promise a reminder before every ordinary monthly or quarterly charge. Failure to receive a non-required courtesy reminder does not cancel an otherwise authorized subscription, but a failure to provide a notice that applicable law makes mandatory will be handled as required by that law.
You must maintain a valid email address and current payment method. A notice is considered sent when transmitted to the email address or account channel you provided, subject to any different rule required by law. Spam filtering, a full mailbox, an invalid address, or failure to read a message does not by itself cancel the subscription. Transactional messages about billing, renewals, security, policies, and service operation are not marketing messages and may be sent even if you opt out of promotional email.
We may change prices, billing structures, included features, or fees for future purchases and, where permitted, future renewals. A recurring price increase will not be imposed during a prepaid term and will not take effect for an existing Site or add-on before a renewal for which we have provided the notice required by law. A fee-change notice will identify the new amount or method of determining it, the effective renewal, and how to cancel. If a required notice cannot be delivered within the legally prescribed window before a planned renewal, we may defer the change to a later renewal.
No customer, Site, plan, or add-on is permanently grandfathered into a price unless a specific written offer clearly promises price protection for a stated period or indefinitely. A statement that there is no mid-term increase means only that we will not change the recurring base price during a term already paid for. If you do not accept a future renewal price, cancel before the affected renewal. Continued use after a properly disclosed renewal charge constitutes acceptance of the renewed term to the extent permitted by law.
A promotion applies only as described in the offer presented at checkout. Unless the offer expressly says otherwise, a discount, credit, free term, or promotional price applies to the first invoice or stated promotional period only, after which the Site renews at the disclosed regular recurring price. Promotions may be limited by customer, account, payment method, Site, geography, date, quantity, or other stated conditions and may not be combined. We may reject or reverse use obtained through fraud, duplicate accounts, automated abuse, or material circumvention, subject to applicable law.
You may stop the automatic renewal of a Site or recurring add-on through the online account controls or by another cancellation method we provide, including [email protected] when account access is unavailable. An online purchase may be canceled online without unnecessary obstruction. We may require reasonable authentication to protect the account. Cancellation is effective when our system records the cancellation or when a properly authenticated request reaches the designated support channel, subject to processing required for security and law.
Stopping renewal prevents future renewal charges for the canceled item but ordinarily does not delete the Site immediately and does not itself create a refund, proration, or credit. Unless you choose immediate deletion, the Site may remain available through the end of the paid term and then be disabled. You may separately choose immediate deletion. Immediate deletion can take the Site offline, end the applicable subscription, and make Customer Content, configurations, deployment history, Visitor Data, and backups unavailable. Download or retain your own copy before deleting anything. A limited recovery window, if offered, is an operational convenience and not a guaranteed backup service.
After a paid term ends without renewal, we may continue to make the Site available at its included address, with Lemonade Host branding, without charge, subject to the free plan's limits and our policies. Connected custom domains stop directing traffic to the Site until the paid plan is renewed. Sites exceeding the applicable free-plan limits may be disabled and later deleted as otherwise described in these Terms.
Closing an account does not eliminate accrued payment obligations, chargeback liability, indemnity obligations, legal holds, or provisions that by their nature survive. We may require active Sites to be canceled or transferred and unresolved balances or disputes to be addressed before closing the entire account.
The Refund and Cancellation Policy governs refund eligibility. In general, the first successful base-hosting payment for each newly created Site is eligible for the 30-day money-back guarantee if the request is timely and the guarantee is not being abused. Renewals, later billing periods, reactivations, substantially identical replacement Sites, custom-domain connection fees, backup add-ons, taxes, bank charges, and other add-ons are not automatically included unless checkout expressly says otherwise or law requires a refund.
Cancellation alone is not a refund request. We do not provide automatic prorated refunds or unused-time credits for mid-term cancellation. The 99 percent availability objective is not a service-level agreement and does not create an automatic refund or credit. We may issue a courtesy adjustment in our discretion without creating a continuing obligation or precedent.
If you believe a charge is incorrect, contact [email protected] promptly and identify the account, Site, invoice, and disputed amount. We will investigate verified duplicate charges, charges after a properly completed cancellation, and other billing errors. We may suspend affected Services while a chargeback or payment dispute is pending and may provide records to a payment processor or financial institution to contest a fraudulent, abusive, duplicate, inaccurate, or otherwise improper dispute.
Domain Services and connected domains. Lemonade Host may allow you to connect a domain obtained elsewhere or purchase domain-name registration, renewal, transfer, DNS, privacy or proxy services, domain-protection features, email, forwarding, and related services through Lemonade Host (collectively, "Domain Services"). For a domain obtained elsewhere, Lemonade Host is not your registrar and does not own or maintain the registration. For a domain purchased through Lemonade Host, Lemonade Host acts as a reseller of domain-registration services and is not the ICANN-accredited registrar. At launch, the registrar of record is our ICANN-accredited registrar partner (the registrar of record shown in your domain's public registration record). You can identify the registrar of record for your domain at any time through a public registration lookup such as https://lookup.icann.org, and we will tell you on request. The customer or other person identified in the applicable registration record is the registrant (Registered Name Holder). Lemonade Host does not own customer domains.
Domain-specific terms. Domain Services are subject to the Lemonade Host Domain Registration Agreement, the applicable registrar's registrant and domain policies, registry rules, ICANN policies, and requirements applicable to the relevant top-level domain, each as amended from time to time. Those domain-specific terms are incorporated into these Terms for Domain Services. A mandatory registrar, registry, ICANN, or top-level-domain rule controls to the extent it must apply to a particular domain.
Pricing, renewals, and promotions. Domain registration, renewal, restoration, transfer, privacy, protection, email, and other Domain Service charges are separate from hosting charges. Prices, discounts, promotions, and offers may vary by plan, term, channel, timing, or promotional program, and the price accepted for the applicable transaction controls for that transaction. Promotional pricing applies only for the stated promotional term and eligibility conditions. Renewal and restoration prices may change. The applicable renewal or restoration price will be disclosed as required by applicable law and domain-industry rules. Unless an offer expressly states otherwise, canceling a qualifying hosting plan does not retroactively change a domain price already paid.
Registration, expiry, transfers, and provider actions. A requested domain is not registered until the registrar or registry confirms the registration. Domains that are not renewed may expire, stop resolving, enter grace or redemption status, be deleted, or become available for registration by another person; recovery may require additional fees and is not guaranteed. Transfers and changes of registrant are subject to applicable lock periods and registrar, registry, ICANN, and top-level-domain rules. Lemonade Host may take or request action concerning a domain, and the registrar or registry may reject, delay, lock, suspend, cancel, transfer, or otherwise restrict a domain, where required or permitted by applicable domain rules, law, court order, dispute procedure, security response, abuse response, nonpayment, or these Terms.
Customer responsibility and third-party services. You are responsible for providing and maintaining accurate registrant and contact information, completing required verification, maintaining a valid payment method when automatic renewal is enabled, and ensuring that your registration and use of a domain do not violate applicable law or third-party rights. Domain Services depend on registrars, registries, DNS providers, mail providers, certificate authorities, networks, and other third parties. Lemonade Host does not guarantee the availability of a requested domain or the successful registration, renewal, transfer, restoration, DNS operation, email delivery, or continued availability of any third-party Domain Service. The existing third-party-service provisions, warranty disclaimers, indemnity provisions, and limitations of liability in these Terms apply to Domain Services.
Email services and late payment. Lemonade Mail mailboxes and Forwarding Plus renew automatically each month, or each year where billed annually, until you cancel. If a payment does not go through, we may notify you and retry the payment method on file. If the amount remains unpaid 72 hours after the first failed attempt, we may suspend the affected services. During suspension, existing mailbox content remains stored and incoming mail may continue to be received where technically available. Payment of amounts due generally restores the affected services, subject to any other account, security, abuse, or legal restrictions. If the amount remains unpaid 30 days after suspension, we may permanently delete the suspended mailboxes, their contents, and paused forwarding addresses. We ordinarily provide notices 7 days and 1 day before scheduled deletion. Deleted mailbox content is not recoverable through the Service.
Cancelling. If you remove a mailbox, it remains active through the paid period and ordinarily remains readable for an additional 14 days so you can save or export your mail, after which it may be permanently deleted. Monthly email-service charges are non-refundable. Eligible yearly add-ons may be refunded within 7 days after purchase or renewal, subject to the Refund and Cancellation Policy.
Domain expiration, transfer, or account closure. Email services associated with an expired domain may be suspended and billing for those services stops. Renewing the domain may restore the services where technically available. If the domain is transferred away or the Lemonade Host account is closed, affected mailboxes may remain readable until the deletion date provided in our notice and may then be permanently deleted.
Email on domains registered elsewhere. You may use email services with a domain registered with another provider if you demonstrate control of the domain as we reasonably request, such as by publishing a DNS record. You are responsible for configuring and maintaining the DNS records we provide, keeping the domain registered, and maintaining control of the domain and its DNS. Email services do not require a Site. When purchased without a Site, they are billed directly to your Lemonade Host account at the selected billing interval. If the domain expires, you lose control of it, or required DNS records are removed or changed, the email services may stop working or be suspended. The late-payment, suspension, cancellation, and deletion terms applicable to email services continue to apply.
Branded webmail. Branded webmail is an optional add-on for a domain, billed monthly or annually at the price shown, and may be included without a separate charge while the domain meets the mailbox threshold stated for the applicable offer. If the domain no longer qualifies for an included version and no paid branded-webmail add-on is active, branded webmail is disabled and the standard sign-in remains available. Mailbox credentials entered through the branded sign-in page are sent directly to the mailbox service and are not received or stored by Lemonade Host.
Disputes and misuse. If a payment is disputed, or a mailbox or forwarding address is used or reasonably suspected of being used for spam, abuse, fraud, unlawful activity, or a violation of our policies, we may suspend the affected services immediately while we review the matter. We ordinarily will not delete affected mailbox content during an active review, except where deletion or other action is required or reasonably necessary for security, legal, provider, or abuse-prevention reasons.
As between you and us, you retain ownership of Customer Content, subject to third-party rights. You grant the Operator and its service providers a worldwide, nonexclusive, royalty-free license, for the period reasonably necessary to provide, secure, maintain, troubleshoot, support, enforce, and improve the Service, to host, store, cache, copy, transmit, display, serve, back up, scan, analyze, reformat, compress, route, and otherwise technically process Customer Content; create operational copies; investigate malware, abuse, security, and resource use; and preserve or disclose material when required by law or reasonably necessary to protect rights, safety, or the Service. This license is limited to operating and protecting the Service and does not transfer ownership to us.
The license ends when the relevant Customer Content is deleted from active systems, except that copies may remain temporarily in backups, logs, incident records, fraud records, legal holds, or systems where immediate deletion is not technically feasible or legally required. You represent that you own Customer Content or possess all rights and permissions needed to use, host, process, transmit, and display it; that your instructions and content do not infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights; that you have provided required notices and obtained required consents; and that your use complies with these Terms and the Acceptable Use Policy.
We do not endorse Customer Content and are not its author, publisher, seller, professional adviser, or guarantor. We do not undertake a general duty to review or monitor Customer Content before it becomes available, although we may use automated or manual methods to detect security threats, abuse, policy violations, and abnormal resource use.
You are solely responsible for your Site and your relationship with visitors, users, customers, clients, employees, and other third parties. This includes responsibility for website terms, privacy and cookie notices, accessibility, consumer disclosures, product and service claims, promotions, subscriptions, forms, communications, taxes, licenses, refunds owed by your business, and compliance with laws applicable to your content, industry, location, and visitors. You must configure scripts, forms, pixels, analytics, chat tools, APIs, and integrations lawfully; collect no more information than reasonably needed; protect credentials and data; and respond to privacy and other rights requests for data you control.
When we process personal information contained in Customer Content or collected through a customer-configured managed feature only to provide the Service on your instructions, you generally act as controller or business and we generally act as processor, service provider, or contractor. For account administration, billing, security, fraud prevention, abuse response, and our own operations, we may act as an independent controller or business. The Privacy Policy and Customer Data Processing Terms provide additional detail.
Do not use the Service to collect or store regulated health information, full payment-card numbers, card security codes, government identification numbers, financial-account credentials, biometric identifiers used for identification, precise tracking data, children's regulated data, or other highly sensitive information requiring specialized compliance unless we expressly confirm in a signed writing that the applicable feature and plan are designed and contracted for that use. The Service is not represented as HIPAA compliant, does not include a business associate agreement, and is not a substitute for a regulated medical-record, financial-record, or card-data environment.
When the Service provides checkout, policy, or consent controls, Customer remains solely responsible for the underlying sale and for the accuracy, legality, sufficiency, and enforceability of any Customer-authored terms, policies, disclosures, representations, or consent language.
Managed Forms, Bookings, and Commerce features may receive and store Visitor Data on your behalf. You decide which fields to request, the purpose of collection, how to use the information, and how long to keep it within available controls. You must identify yourself to visitors, provide an accurate privacy notice, obtain any required consent, avoid requesting prohibited sensitive information, and respond to access, correction, deletion, opt-out, or other rights requests. If a visitor contacts us about data controlled by you, we may direct the visitor to you, forward the request, request instructions, or act as required by law.
Form submissions may include the fields you configure, commonly a name, email address, and message, together with limited anti-abuse and diagnostic metadata such as a privacy-reduced representation of an IP address, browser or device information, referring page, timestamp, and submission status. Booking records may include name, email, telephone number, service, appointment date and time, price, status, and a free-text note, as well as calendar-invite and cancellation information. Commerce records may include name, email, shipping and billing address, ordered items, amounts, status, fulfillment information, and related correspondence. Full payment-card details are intended to be collected directly by our payment processor and not stored by Lemonade Host.
Unless a different feature description or lawful customer instruction applies, the intended baseline is 180 days for form submissions, 24 months after the relevant appointment for booking records, and up to seven years for commerce order records because those records may be relevant to tax, accounting, fraud, chargeback, warranty, and legal matters. You may delete records earlier using available controls or by a verified request, subject to legal holds, security records, billing records, backup cycles, and other lawful exceptions. These periods are maximum operational baselines, not a recommendation that you retain data longer than necessary for your own purpose.
The Service depends on and may interoperate with payment processors, content-delivery and security providers, DNS providers, registrars, repository providers, email providers, monitoring and diagnostics services, backup storage, certificate authorities, internet carriers, AI providers, and customer-selected tools. Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for their acts, omissions, availability, security, policy changes, compatibility, data handling, or continued support. We may replace a provider or integration when reasonably necessary to operate or protect the Service.
An outage, restriction, suspension, data loss, security event, policy decision, or discontinuation involving a third party may affect the Service. To the maximum extent permitted by law, such an event does not make us liable beyond the express remedies and liability limits in these Terms. Nothing in this section limits an obligation that applicable law makes nonwaivable.
YOU MUST MAINTAIN YOUR OWN CURRENT, INDEPENDENT, TESTED COPY OF ALL CUSTOMER CONTENT AND CONFIGURATION NEEDED TO REBUILD OR MOVE YOUR SITE. We may create backups, replicas, snapshots, or recovery points as an operational convenience, and a paid backup feature may use additional systems, but no backup is a substitute for your own copy unless a separate signed agreement expressly states otherwise.
We do not warrant that any backup will be created, that a particular frequency or retention period will be met, that every file, version, configuration, submission, order, or setting will be included, that a backup will be complete or uncorrupted, that restoration will succeed, or that a deleted or overwritten item can be recovered. Marketing descriptions of backup practices describe intended operations rather than an insurance policy, warranty, or service-level agreement. A successful restore on one occasion does not create a promise of future restoration.
We aim to make hosted Sites available at least 99 percent of the time. This is a nonbinding operational objective, not a promise, warranty, contractual commitment, or service-level agreement. Availability may vary by Site, geography, network, device, protocol, domain, configuration, feature, and measurement method. We may use internal or third-party monitoring and may exclude or separately classify maintenance, attacks, abuse mitigation, customer-caused failures, DNS or registrar failures, third-party outages, routing problems, force-majeure events, and similar circumstances. No particular monitoring or calculation method is promised.
Falling below the objective does not automatically entitle you to a refund, credit, extension, termination payment, or damages. We may perform planned or emergency maintenance without advance notice and may modify, relocate, rate-limit, suspend, replace, or discontinue all or part of the Service. Where reasonably practical, we may provide notice of a material discontinuation, but urgent security, legal, infrastructure, or abuse-related action may occur immediately. We do not guarantee that the Service will be uninterrupted, error-free, immune from every threat, compatible with every tool, or available forever.
Support is provided on a commercially reasonable, best-efforts basis through the channels and hours we make available. We do not guarantee response or resolution times unless a separate written support plan expressly does so. Documentation, status information, examples, templates, migration assistance, AI-generated support, recommendations, and troubleshooting guidance may be incomplete, outdated, or incorrect. You are responsible for reviewing and testing changes before deployment and for making your own business, security, legal, accessibility, and compliance decisions.
Beta, preview, experimental, free, or early-access features may be less reliable, may be changed or removed at any time, and may be excluded from normal support, backup, availability, or refund practices. Access to a preview does not promise a final release or continued compatibility.
You must comply with the Acceptable Use Policy. You may not use or allow the Service to be used for unlawful activity, fraud, phishing, malware, spam, infringement, privacy violations, abusive resource consumption, attacks, evasion of security controls, or other prohibited conduct. You are responsible for Customer Content and for Authorized Agents acting through your account.
We may investigate suspected violations, security incidents, payment problems, ownership disputes, legal demands, or threats to the Service. We may request information, preserve evidence, restrict access, remove or disable content, block traffic, revoke credentials, quarantine files, suspend a Site or account, or terminate Service. We may act immediately and without prior notice when we reasonably believe action is needed to stop phishing, malware, fraud, exploitation, attacks, infringement, imminent harm, nonpayment, compromise, abnormal resource use, or a violation of law or provider requirements. For a less urgent, readily curable issue, we may provide an opportunity to correct it, but are not required to do so.
Suspension does not pause billing unless we state otherwise. Suspension or termination for a violation does not automatically create a refund. An appeal may be submitted under the Acceptable Use Policy, but an appeal does not require us to keep content online while it is reviewed and does not guarantee reinstatement.
You may stop renewal or close an eligible account as described above. We may suspend or terminate a Site or account for breach, nonpayment, fraud, abuse, security risk, provider requirement, legal obligation, or conduct that materially threatens the Service or third parties. We may also decline renewal or terminate the Service for convenience upon reasonable notice where practicable.
If we permanently discontinue a prepaid Site for convenience and not because of your breach, our exclusive payment remedy may be a prorated refund of the unused base-hosting fee, less discounts, taxes, chargebacks, credits, and amounts owed. This limited remedy does not apply to temporary outages, maintenance, feature changes, migrations, rate limits, security actions, provider failures, suspension, or termination for cause, and it does not limit a remedy that law makes nonwaivable.
The Service, software, interface, documentation, designs, logos, trademarks, domain names, APIs, templates, and related materials, excluding Customer Content and third-party material, are owned by or licensed to the Operator and are protected by law. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to use the Service for its intended purpose during an active term. You may not copy, resell, sublicense, reverse engineer, scrape, bypass, probe, or exploit the Service except as expressly permitted by law or written authorization.
If you provide suggestions, ideas, feedback, or improvement requests, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use them without restriction or compensation, provided that we will not publicly identify you as the source without permission.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL RELATED CONTENT, FEATURES, BACKUPS, SUPPORT, DOCUMENTATION, INTEGRATIONS, CERTIFICATES, DOMAINS, DEPLOYMENT METHODS, AND RESULTS ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." WE DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SECURITY, RELIABILITY, AVAILABILITY, DATA INTEGRITY, COMPATIBILITY, AND RESULTS.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR SECURE; THAT A SITE, FILE, RECORD, BACKUP, TOKEN, CERTIFICATE, DOMAIN, OR CONFIGURATION WILL BE PRESERVED; THAT DEFECTS OR VULNERABILITIES WILL BE FOUND OR CORRECTED; THAT THE SERVICE WILL MEET A PARTICULAR BUSINESS, LEGAL, REGULATORY, ACCESSIBILITY, PERFORMANCE, OR COMPLIANCE REQUIREMENT; THAT A THIRD PARTY OR AUTHORIZED AGENT WILL ACT CORRECTLY; OR THAT A DEPLOYMENT, RESTORE, MIGRATION, RECOMMENDATION, OR OTHER RESULT WILL SUCCEED. YOU ASSUME THE ORDINARY RISKS OF USING LOW-COST HOSTING, INCLUDING INTERRUPTION, DATA LOSS, SECURITY EVENTS, THIRD-PARTY FAILURE, AND THE NEED TO MIGRATE OR REBUILD A SITE. Some jurisdictions do not permit certain disclaimers, so the disclaimers apply only to the maximum extent permitted in the circumstances.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR, LEMONADE HOST, AND THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS (THE "LEMONADE HOST PARTIES") WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SALES, GOODWILL, BUSINESS, OPPORTUNITY, OR SAVINGS; LOSS, CORRUPTION, DISCLOSURE, OR UNAVAILABILITY OF DATA OR CONTENT; COST OF SUBSTITUTE SERVICES; BUSINESS INTERRUPTION; OR SIMILAR LOSS, EVEN IF ADVISED THAT SUCH LOSS IS POSSIBLE.
WITHOUT LIMITING THE FOREGOING, THE LEMONADE HOST PARTIES ARE NOT LIABLE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR LOSS ARISING FROM DOWNTIME; MAINTENANCE; SERVICE CHANGES; CUSTOMER CONTENT; VISITOR CONDUCT; LOST OR UNRESTORABLE DATA; AN AUTHORIZED AGENT, AI TOOL, SCRIPT, REPOSITORY, TOKEN, OR INTEGRATION; A DOMAIN, DNS, CERTIFICATE, INTERNET, HARDWARE, POWER, NETWORK, PAYMENT, OR THIRD-PARTY FAILURE; CYBERATTACKS OR UNAUTHORIZED ACCESS; YOUR FAILURE TO SECURE AN ACCOUNT, MAINTAIN BACKUPS, OR COMPLY WITH LAW; A THIRD-PARTY CLAIM; OR EVENTS OUTSIDE OUR REASONABLE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ALL LEMONADE HOST PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, OR AN INCORPORATED POLICY WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS OR THE BASE-HOSTING FEES YOU ACTUALLY PAID FOR THE SPECIFIC AFFECTED SITE DURING THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT FIRST GIVING RISE TO THE CLAIM. This is one aggregate cap for all related events, theories, parties, claims, and remedies, not a per-claim cap. Taxes, pass-through charges, disputed charges, credits, and amounts paid for unrelated Sites are excluded. The limitations apply regardless of legal theory and even if a limited remedy fails of its essential purpose.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or another matter to the extent applicable law prohibits limitation. The existence of a nonwaivable claim does not invalidate a limitation that is lawful as applied to other claims or damages.
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Lemonade Host Parties from third-party claims, demands, investigations, actions, liabilities, judgments, settlements, penalties, losses, costs, and reasonable attorneys' fees arising out of or related to Customer Content; your Site, products, services, representations, transactions, forms, data collection, or communications; your or an Authorized Agent's use of the Service; alleged infringement or violation of intellectual-property, privacy, publicity, consumer, contractual, confidentiality, accessibility, or other rights by you; your violation of law, these Terms, or the Acceptable Use Policy; a security incident or credential disclosure attributable to you or an Authorized Agent; taxes or regulatory obligations associated with your business; or a dispute between you and a visitor, customer, client, employee, contractor, domain owner, repository owner, or other third party.
This obligation applies only to the extent the claim is attributable to you and does not require you to indemnify a Lemonade Host Party for that party's fraud, willful misconduct, or proportionate responsibility where law prohibits it. We may control the defense and settlement using counsel of our choice, subject to your reasonable right to participate at your expense. You may not settle a covered claim in a manner that admits fault by, imposes obligations on, or restricts a Lemonade Host Party without written consent. We will use reasonable efforts to notify you, but delayed notice relieves your obligation only to the extent the delay materially prejudices the defense.
Before filing a lawsuit other than an eligible small-claims matter or a request for urgent injunctive relief, the complaining party should send a written Notice of Dispute and allow 30 days for good-faith informal resolution. A notice to us must be emailed to [email protected] with the subject "LEGAL NOTICE OF DISPUTE" and should identify the sender, account, affected Site, relevant facts, legal basis, requested relief, and a reasonable calculation of claimed monetary loss. This informal process does not waive a party's right to seek relief and does not shorten a nonwaivable filing deadline.
Either party may bring an individual claim in a small-claims court that has jurisdiction if the claim remains in that court. Subject to mandatory consumer protections and any court with exclusive jurisdiction, these Terms and non-contractual disputes are governed by California law without regard to conflict-of-law principles. Proceedings that lawfully may be restricted by contract must be brought in the state courts located in Placer County, California, or the United States District Court for the Eastern District of California, and each party consents to personal jurisdiction there. Mandatory rights and venue protections in a consumer's place of residence remain effective to the extent they cannot be waived.
Nothing prevents either party from seeking temporary or preliminary relief in a court with jurisdiction to address actual or threatened unauthorized system access, security attacks, misuse of intellectual property, disclosure of confidential credentials, or imminent harm.
You may not assign or transfer an account, Site, or these Terms without our written consent except through a transfer feature we expressly provide. We may assign or transfer these Terms and related rights, obligations, accounts, subscriptions, Customer Content, Visitor Data, intellectual property, and vendor contracts to an affiliate, financing party, purchaser, successor, or entity that acquires or operates all or part of Lemonade Host. A transfer remains subject to applicable privacy, consumer, and notice requirements.
A successor may update the legal operator name, contact information, governing law, venue, payment descriptor, provider relationships, and privacy-controller identity prospectively. Where required, we will notify active customers before a material change takes effect. You may cancel before the effective date if you do not agree. A transfer does not retroactively change the law governing an existing dispute except to the extent a valid assignment, mandatory law, or written agreement provides otherwise.
We may update these Terms and incorporated policies to reflect legal, security, pricing, operational, technical, provider, feature, or business changes. The posted version and effective date identify the current terms. For a material change affecting active paid customers, we will provide notice as required by law, ordinarily by email or account notice. A change may take effect immediately when reasonably necessary to address security, fraud, abuse, legal requirements, or a newly activated optional feature, unless law requires advance notice. Price changes are governed by Section 10.
Continued use after the effective date of a properly noticed update constitutes acceptance to the extent permitted by law. If you reject an update, you must stop using the affected Service and cancel before the update or next renewal, as applicable. An update will not retroactively alter a dispute of which we had actual written notice before the update unless both parties agree or law permits.
You consent to receive agreements, disclosures, receipts, renewal information, fee-change notices, policy updates, security alerts, support messages, and other Service communications electronically, including by email, dashboard notice, or posting within the Service. Electronic communications satisfy a writing requirement to the extent permitted by law. You are responsible for maintaining a valid email address and checking messages.
Operational and transactional communications are not promotional marketing. We do not promise successful delivery when prevented by invalid contact information, filtering, provider rejection, or circumstances outside our control, but we will use the notice method required by applicable law when a particular method is mandated.
The Lemonade Host Parties are not responsible for delay, interruption, failure, loss, or damage caused by events beyond reasonable control, including natural disaster, fire, flood, earthquake, severe weather, war, terrorism, civil disorder, labor dispute, government action, sanctions, epidemic, utility failure, hardware failure, upstream-provider failure, internet or routing disruption, cyberattack, denial-of-service attack, malicious code, domain or DNS failure, certificate-authority failure, carrier failure, supply shortage, or emergency maintenance. This provision applies only to the extent permitted by law and does not excuse payment obligations that accrued before the event.
These Terms and the incorporated policies are the entire agreement regarding the Service and supersede prior or contemporaneous statements about the same subject, except a separate signed writing or clear order-specific disclosure that expressly overrides a provision. Headings are for convenience. "Including" means "including without limitation." The singular includes the plural where appropriate. If a provision is unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective. Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the stated instance.
No agency, partnership, joint venture, employment, fiduciary, franchise, or third-party-beneficiary relationship is created. You may not make commitments on our behalf. Provisions concerning payment, ownership, licenses needed for retained copies, disclaimers, liability limits, indemnity, disputes, governing law, records, and any provision that by its nature should survive will survive termination.
Questions about these Terms, billing, cancellation, or legal notices may be sent to [email protected]. Do not place passwords, full payment-card numbers, private keys, raw API or MCP tokens, repository secrets, or other sensitive credentials in ordinary email.
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